Amy and Vivian are here! Oh happy day! The is the moment they were getting in the car at JFK when we picked them up. It was a madhouse, with cars 4 lanes deep! To add to the fun, I had to park while Amy installed the booster seat for Vivian and had to lock it down with the seatbelt. But here's the best part... They waited at baggage claim for their suitcase, and the booster chair which they brought with them. The suitcase arrived, but not the chair. So she went to the baggage claim office and the woman apologized that here seat was not on the flight, but would follow on another flight. Amy said "But what do I do - my daughter can't ride in a car without her seat?" "Oh, we will lend you a booster chair, and then have yours delivered to you tomorrow." And Amy said, "and will they pick up this seat?" "No," the woman said. "You can keep this one." And then she brought out a sealed cardboard box and gave it to Amy. A brand new booster seat! Wow! I guess I shouldn't be surprised, but I am so impressed with the airline, jetBlue for thinking of what to do in a situation when a seat does not arrive with the passengers. Man, that is awesome customer service! That's why jetBlue is "our" airline and the one we fly with whenever we can!
Monday, June 30, 2025
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4 comments:
Im so happy to see that Amy and Miss Vivian are here to visit and Jet Blue provided a seat for her to travel safely to your home. Sending hugs to all.
What a sweet photo! Vivian is a doll and Amy is looking at the object on the ground as just one more thing that she has to attend to (along with the bags, the traffic and keeping Vivian safe)! Traveling is hard, especially with kids. Mothers are amazing! Hope your flight and all went smooth! Glad you are able to visit. It was nice that Jetblue was able to accommodate you. Trace
I’m so happy for you and Kathy that Amy and Vivian came for a visit!
It is awesome that JetBlue gave Amy a booster seat to accommodate her and will deliver her chair. Wonderful to hear about good customer service. Betsey
Amy, you are amazing! Vivi is darling for sure 😘
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