The other day, I noticed a crack about six inches long curving up from the bottom of the windshield on the passenger's side. The next day, the crack had grown to about 18 inches long! Oh man, one more thing to take care of. These days, the glass company comes to the customer. So it was cool to see how the process works for changing a windshield. It is a very cool process to watch. An automobile windshield is a fairly heavy object, but they have a really well thought out process for helping the technician. There is a big suction cup device that fastens to the passenger side window and an arm extends out from that which supports a bar that comes from another suction cup on the window which you can see. All of that is for the purpose of holding up one end of the windshield in order for the technician can single-handedly position it carefully. Then there are three other suction cups that allow the technician to lift the windshield from two different places. I will spare you the explanation of the removal of the old windshield and the cleaning and the priming and gluing for the new windshield. It was very cool to see.
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I also had my van windshield replaced the other day. With the $0 deductible insurance coverage, no reason not to do it when first noticed... The glass company sent out a 2 man team that literally took less than 15 minutes! Talk about your well-oiled machine! Turns out they accidently broke a "tee" connection in my windshield washer. Thinking it had just been left unconnected, they came to me a couple days later. When they found the broken piece (likely just brittle and broke due to 12 years in the desert heat), they unfortunately didn't have a spare, so what did they do? They also drove a Ford van, so took the "tee" out of their washer to fix mine! I thought that was service above and beyond!
-Dean
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